HOW TO MAKE A RESERVATION

All the reservation must be booked through “Hosanna Cambodia Travel & Tours“. The reconfirmation must be sent to us by  E-mail: info@hosannacambodiatravel.com  or  gm@hosannacambodiatravel.com 

CONFIRMATION: 
All reservation will be confirmed by our return E-mail or Fax. In case immediate reconfirmation is not possible, we will inform the booking status.

TOUR FEE:
– All our rates are quoted in US Dollars. The price is subject to change without prior notices, so please check with us again to get special rate for Promotion upon your request. (All payment by Credit card, will added 2% extra for the bank charge).
– Tour Package based on Twin Sharing Room, so it will cost extra for client who want to stay in Single Room (Single Supplement).
– We arrange English or Chinese Speaking Tour Guides according to your request, if you requested as: Spanish, French, Russian, Vietnamese, Italian, German Speaking Guide, we will charge extra because the rates of these tour guides are higher than English or Chinese Speaking Guide.
– Children 12 years old are considered as the adult so the rate for of children 12 years old or more is the same rate as the adult.

CHILDREN:  For children 02 to 11 Years olds, the following policy about the rate as below:

– Child in Extra Bed, we offer 20% discount
– Child with NO Bed (sharing bed with parents), we offer 50% discount
– Child in Twin Sharing Room, we offer 10% discount
– For infants less than 02 years old sharing beds with parents: no extra bed, no Entrance fee, no Meals, no flight tickets, and all services free, we offer free of charge.

CANCELLATION: 
The hotels, guide, transportation and other services will charge us for penalty if we cancel according to their policy. So after your reconfirmation our tour packages if you cancel the booking, a cancellation fee will be charged as below:

FIT clients (From 01 Pax to 09 Pax):

– Cancellation 46 days prior arrival will be no charge
– Cancellation 31 to 45 days prior arrival 20% charge
– Cancellation 21 to 30 days prior arrival 30% charge
– Cancellation 11 to 20 days prior arrival 50% charge
– Cancellation less than 10 days prior arrival or no show will be 100% charge

Group clients (From 10 Pax or more):

– Cancellation 60 days prior arrival will be no charge
– Cancellation 46 to 59 days prior arrival 20% charge
– Cancellation 31 to 45 days prior arrival 40% charge
– Cancellation 15 to 30 days prior arrival 50% charge
– Cancellation less than 14 days prior arrival or no show will be 100% charge

AMENDMENTS: 
There will be additional charges for amendment according to the policy of the hotel, airline, tour guide and transportation; we will inform you after your amendment.

PEAK SEASON SUPPLEMENTS: 
The rate of some hotels in Cambodia is higher in the peak tourists’ season from December to January and it will also cost extra for compulsory Gala Dinners on Christmas and New Year’s Eve. These extra charges will be added to our contract rate to you when your booking is confirmed.

LIABILITY:
“Hosanna Cambodia Travel & Tours” acts only as an agent for hotels, tour guide, and transportation companies. We would recommend you to buy travel insurance by yourself. We are NOT responsible as below: 
– We are not responsible for any loss, injury or damages sustained by passengers and customers.
– We are not responsible additional expenses incurred due to delays, accidents, natural and other disasters, political actions, unrests, change of schedules or other irregularities arising from circumstances beyond its control. These must be borne by passengers and customers.

PAYMENT POLICY:
We will require 40% of prepayment upon reconfirmation. The deposit must be sent to bank account of HOSANNA CAMBODIA TRAVEL & TOURS (all sending fee will be made by your own side). The balance of payment must be paid at least 15 days prior your arrival in USD cash, if you pay by Credit Card, it will be 2% extra for than bank charge. You also can send us payment through “WESTERN UNION or MONEY GRAM if the amount less than 500 US$ and when you send us money through Western Union or Money Gram, please check with us again about address and telephone number. 

When you send the payment to our company bank account (Hosanna Cambodia Travel & Tours), detail information is as below: 

ADVANCED BANK OF ASIA LIMITED
No.148, Preah Sihanouk Blvd, Phnom Penh, Cambodia
Bank Swift: ABAAKHPP
Beneficiary Name: HOSANNA (CAMBODIA) TRAVEL AND TOURS
Beneficiary Account Number :  092 559 789